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Warranty Information (Updated 1 April 2008)
ViewSonic® Limited Warranty
for European Union (France, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Sweden, Denmark, Finland, Germany, Austria, Greece, Italy, Spain, Portugal) and EFTA (Switzerland, Liechtenstein, Norway, Iceland) only. Outside these countries, please check the warranty at your local reseller.
ViewSonic provides customers with the security of a manufacturers warranty against defected products. The type and duration of the applicable warranty service varies by product type and can also vary on an individual basis according to customer requirements agreed at time of purchase.
For a product for which the Identification serial number is known, you can check the specific warranty entitlement by contacting our Call Desks, please click here.
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. ViewSonic provides no warranty for the third-party software included with the product or installed by the customer and does not warrant that software will meet customer’s requirements or that operation of software will be uninterrupted or error free.
Warranty types:
| Dead-on-Arrival Service:
Replacement of the defective product by a brand new product free of charge! Dispatch of the replacement unit best case within forty eight (48) hrs (weekend or bank holiday excluded) after initial call at the call desk/service centre. Dispatch of the replacement unit and collection of the defective unit will be free of charge. | | Return-to-Base Service:
Dispatch of the repaired or replaced unit best case within seven (7) working days after receipt of the defective unit at the service centre. Total cycle time will be 10 days. Dispatch of the repaired (or replaced) unit will be free of charge. | | | Projectors and Projector Lamps:
Dispatch of the repaired (or replaced) unit and collection of the defective unit will be free of charge. | | On-Site-Customer-Exchange Service:
Dispatch of a replacement unit best case within forty eight (48) hrs (weekend or bank holiday excluded) after initial call at the call desk/service centre. Dispatch of the replacement unit and collection of the defective unit will be free of charge. | | Retrieve-Repair & Return Service:
Dispatch of the repaired or (or replaced) unit best case within ten (10) working days after receipt of the defective unit at the service centre. Dispatch of the repaired (or replaced) unit and collection of the defective unit will be free of charge. |
How long the warranty is effective:
1. | ViewSonic CRT monitor products are warranted for three (3) years parts (CRT included) and labour, three (3) years “Return-to-Base Service” and twenty eight (28) days "Dead-on-Arrival Service”.
| | | | | | Ireland:
ViewSonic CRT monitor products bought prior to July 1st, 2003 are warranted for three (3) years parts (CRT included) and labour, three (3) years “Return-to-Base Service” and twenty eight (28) days “Dead-on-Arrival Service”. |
2.
| Islands (e.g. Canary Islands, Balearics, Corsica, Sardinia, Sicily, Crete, Rhodes):
ViewSonic CRT monitor products are warranted for three (3) years parts (CRT included) and labour, three (3) years “Return-to-Base Service” and twenty eight (28) days “Dead-on-Arrival Service”.
ViewSonic LCD display products - purchased after the 31st of March 2008 - are warranted for three (3) years parts (LCD Backlight included) and labour under "Onsite Exchange Service" and twenty eight (28) days "Dead-on-Arrival Service".
Product | VA | VX | VG | VP | | | Years of Warranty | 3 | Warranty Service Type | SWAP |
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For ViewSonic LCD display products - purchased before the 1st of April 2008 -
the warranty terms are as follows:
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ViewSonic Business (VA, VG Series) LCD display products are warranted for three (3) years parts (LCD Back light included) and labour, three (3) years “Return-to-Base Se rvice” and twenty eight (28) days “Dead-on-Arrival Service”.
Product | VA & VG | VX | VP | | | Years of Warranty | 3 | 2 | 3 | Warranty Service Type | RTB | RTB | SWAP |
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ViewSonic VP Series LCD display products are warranted for three (3) years parts (LCD Backlight included) and labour under ”Onsite Exchange Service" and twenty eight (28) days "Dead-on-Arrival Service".
ViewSonic Consumer Monitors (VX Series) LCD display products are warranted for two (2) years parts (LCD Backlight included) and labour, two (2) years “Return-to-Base Service” and twenty eight (28) days “Dead-on-Arrival Service”.
| | | | | | Ireland:
ViewSonic LCD display products bought prior to July 1st, 2003 are warranted for three (3) years parts (LCD Backlight included) and labour, three (3) years “Return-to-Base Service” and twenty eight (28) days “Dead-on-Arrival Service”. | | | | 3. | |
4.
| | | | Iceland:
ViewSonic Projector products bought on /or after April 1st, 2004 and prior to January 1st, 2005 are warranted for three (3) years parts (Lamp excluded) and labour, three (3) years "Return-to-Base Service” and twenty eight (28) days “Dead-on-Arrival Service”.
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ViewSonic Projector products bought on or after January 1st, 2005 are warranted for three (3) years parts (Lamp excluded) and labour.
| | | For European Union (France, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Sweden, Denmark, Finland, Germany, Austria, Greece, Italy, Spain, Portugal) and EFTA (Switzerland, Norway):
  Three (3) years "On-Site-Customer-Exchange Service" and
twenty eight (28) days "Dead-on-arrival Service".
All other countries:
Three (3) years "Return-to-Base Service" and twenty eight (28)
days "Dead-on-Arrival Service"
This limited warranty does not cover:
 1.Products for which appropriate proof of purchase by the customer
cannot be provided
2.Damage caused by incorrect use, carelessness, unauthorised
alterations, improper storage, unauthorised repairs or service or
damage resulting from the operation of the product by incorrect
supply or signal voltages. Cleaning of internal parts when used in a
smoke affected atmosphere.
3.Failures due in any parts to filters not being cleaned and serviced as detailed in the customer instruction book. In such cases the warranty will be void.
4.Damage to external parts including the cabinet.
5.Any image burn upon the polarisizers or LCD panels.
6.LCD panels; These are warranted for 36 months or 5000 hours of
usage, whichever occurs first. | | | | | | |
5.
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6.
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Included parts e.g. remote control are warranted for two (2) years “Return-to-Base Service”. Defective included parts do not qualify the LCD-TV product for the “Retrieve-Repair & Return Service”. |
7.
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ViewSonic Mobile & Wireless products: Smart Displays or Tablet-PCs are warranted for two (2) year parts (Battery Pack excluded) and labour, two (2) year “Return-to-Base Service” and twenty eight (28) days “Dead-on-Arrival Service”. | | | Battery Pack:
Battery packs are warranted for one (1) year parts and labour, one (1) year
“Return-to-Base Service”. |
8.
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ViewSonic Desktop Accessories products e.g. Keyboard, Mouse and webcameras are warranted for one (1) year parts and labour, one (1) year “Return-to-Base Service”. |
9.
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ViewSonic Optional Accessories for CRT-, LCD-, Projector- and Mobile & Wireless- products are warranted for one (1) year parts and labour, one (1) year “Return-to-Base Service”. |
10.
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ViewSonic Bundled Products are warranted according to the warranty provided for the individual items – see separate warranty terms above.
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Who the warranty protects:
The warranty stated above will be provided in accordance to the country of warranty request and is valid only for the first consumer purchaser from the date of original purchase (Proof-of-Purchase = Invoice).
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For ViewSonic products purchased outside the European Union/ FTA, the product will carry the warranty as per the country of purchase.
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What the warranty does not cover:
1.
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Any product, on which the serial number has been defaced, modified or removed.
| 2. | Damage, deterioration or malfunction resulting from: | | |
A.
| Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product. | | | B. | Repair or attempted repair by anyone not authorized by ViewSonic. | | | C. | Damage to or loss of any programs, data or removable storage media. | | | D. | Software or data loss occurring during repair or replacement. | | | E. | Any damage of the product due to shipment. | | | F. | Removal or installation of the product. | | | G. | Causes external to the product, such as electric power fluctuations or failure. | | | H. | Use of supplies or parts not meeting ViewSonic's specifications. | | | I. | Normal wear and tear. | | | J. | Failure of owner to perform periodic product maintenance as stated in User Guide, such as failure to perform periodic cleaning of user-cleanable projector filters. | | | K. | Any other cause which does not relate to a product defect. |
3. | Removal, installation, and set-up service charges. |
How to get service:
1.
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For information on obtaining warranty service, call your ViewSonic dealer or ViewSonic Call Desk / Service Provider or ViewSonic refer to the contact information located in each country's corresponding web site:
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2.
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To obtain warranty service, you will be required to provide.
| | | A. | The original dated sales slip. | | | | B. | Your name. | | | C. | Your address. | | | D. | The serial number and model number of the product. | | | E. | A description of the problem. | | | F. | Mobile and wireless products, customer should provide the user name and the password in order to access the device and perform warranty service. |
3. | Bring or ship the product prepaid in the original container, with the associated accessories, to ViewSonic or any ViewSonic authorized service center. | 4. | For additional information or the name of the nearest ViewSonic service center, contact your ViewSonic dealer or ViewSonic. |
Limitation of implied warranties:
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THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
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Exclusion of damages:
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VIEWSONIC'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT. VIEWSONIC SHALL NOT BE LIABLE FOR:
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1.
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DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
| 2. | ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE. | 3. | ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY. |
Effect of local law:
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This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
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Sales outside the European Union/ EFTA:
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For ViewSonic products sold outside the European Union/ EFTA, contact your ViewSonic dealer or ViewSonic for warranty information and service.
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Contact:
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