ViewSonic

Welcome to the ViewSonic Warranty page - United Kingdom


ViewSonic Product Family UK
Monitors (VA / VX Series) 2 Year Pick Up, Repair and Return
Monitors (VG, VP ,TD and XG Series) 3 Year Pick Up, Repair and Return
Projector (PJD5 Series - except short throw models) 2 Year Pick Up, Repair and Return [Lamp 1 Year or 1000 hours]
Projector (PJD5 Series short throw models, PJD6, PJD7, PJD8 and Pro Series) 3 Year Pick Up, Repair and Return [Lamp 1 Year or 1000 hours]
Projector (laser projectors) 3 years Pick Up, Repair and Return [Lamp 2 years or 10000 hours]
Projector [PLED Series] 2 Year Pick Up, Repair and Return
Smart Display [VSD] 1 Year Pick Up, Repair and Return
Cloud Display [CDS] 3 Year Pick Up, Repair and Return
Zero/Thin Client (SC-T35/SC-T45/SC-Z55/SD-Z225/SD-Z245) 1 Year Pick Up, Repair and Return
Andriod Smart Displays [SD] 3 Year Pick Up, Repair and Return
Network Media Player [NMP Series] 1 Year Pick Up, Repair and Return
Wireless Gateway [WPG Series] 1 Year Pick Up, Repair and Return
Included Accessories [Battery, Power Supplies, Cables, Remotes, 3D Glasses etc] 3 months Return to Base
   
Commercial Display [Up to and including 55"] 3 Year Pick Up, Repair and Return
Commercial Display [Larger than 55"] 3 Year Onsite Repair
ePosters [Up to and including 55"] 3 Year Pick Up, Repair and Return
ViewBoards (CDE/SWB) 3 Year Onsite Repair
ePosters [10"] 2 Year Pick Up, Repair and Return


Terms and Conditions of Warranty


ViewSonic® Limited Warranty


ViewSonic provides customers with the security of a manufacturers warranty against defected products. The type and duration of the applicable warranty service varies by product type, country of purchase and can also vary on an individual basis according to customer requirements agreed at time of purchase. The warranty will expire after the end of the warranty period.

For a product for which the unit serial number is known, you can check the specific warranty entitlement by contacting our Call Desks, information is available by visiting www.viewsoniceurope.com.

What the warranty covers:


ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. ViewSonic provides no warranty for the third-party software included with the product or installed by the customer and does not warrant that software will meet customer’s requirements or that operation of software will be uninterrupted or error free.

During the warranty period, ViewSonic will, at its discretion, and without extra charge, as your exclusive remedy, repair or replace your product which does not comply with its warranty; or failing this, to reimburse the price of the product but reduced to take into account the use you have had from the product since it was delivered.


Who the warranty protects:


The warranty will be provided in accordance to the country of warranty request and is valid only for the first consumer purchaser from the date of original purchase (Proof-of-Purchase = Invoice).

For ViewSonic products purchased outside the European Union/EFTA, the product will carry the warranty as per the country of purchase or local warranty depending on location.


Important information for Mobile devices:


Before you contact our service & support, please ensure you have completed a factory reset on your device to ensure your problem is not software related.
The service & support department will check that you have done this before any RMA will be granted.
To perform a full Factory Reset, please contact our call centre who will be happy to assist you. If your device is not responding, please try the hard reset first, and then perform the Factory Reset.

Warning: Resetting your device will erase your device completely.

Remember to sync your personal information (such as contents and calendar) or back up to an SD card before your perform the Factory Reset


What the warranty does not cover:



How to get service:



Limitation of implied warranties:


THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.


Exclusion of damages:


VIEWSONIC'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT. VIEWSONIC SHALL NOT BE LIABLE FOR:

 


Effect of local law:


This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.


Sales outside the European Union/ EFTA:


For ViewSonic products sold outside the European Union/ EFTA, contact your ViewSonic dealer or ViewSonic for warranty information and service.




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