How many monitors can I connect when utilizing the Daisy Chain connection on VP series?

 Please refer to below table:   Model Qty Native Resolution VP2468 4 1080P VP2468a VP2768 VP2768a VP2785-2K VP2771  VP2775 2 2*1440P 3 1*1440P+2*1080P  

Why isn’t the monitor displaying anything after I plug in my DisplayPort input?

Please make sure to connect PC to the DisplayPort input instead of the DisplayPort output port on the monitor.    If your graphic card is capable of DisplayPort 1.1, please follow these steps and adjust monitor setting:   “Menu >> Setup Menu >> DisplayPort 1.2 Off”.

Minor image retention may occur when a static image is displayed on the screen for extended periods of time.

This is a normal occurrence for In-Plane Switching (IPS) monitor panels. The longer an image is left static on the screen, the more noticeable image retention will be.  In order to prevent image retention, enable the screen saver function on your monitor so that images are not static on your screen for extended periods of time.

How to check the monitor’s current firmware version?

There are 2 ways:   1.On Monitor, please navigate to OSD -> Setup Menu -> Information, where you will see your current firmware version.   **For VP2468 versions M001 and M002, this function is not supported. If the firmware version is not present in the Information page, please update to version M010 or later.     2. On PC/Laptop, you can also check via vDisplay Manager software installed.  

Do the VP2468’s USB ports support Apple device power charging?

The 4 USB ports support 5V 900mA Apple device power charging. The fourth downstream USB port can support device charging while the display is on “standby mode”, but all other ports will only charge devices while the display is “on”. As of Dec. 11 2020, VP models support standby model with charging function via 2.1A USB port of monitor are below:   VP2468/ VP2468a/ VP2768/ VP2768a/ VP2785-4K/ VP3268-4K/ VP3881

Do VP series monitors support an Apple MAC Thunderbolt connection?

You can refer to this article to identify the port of your Mac device. Identify the ports on your Mac  1.Mac with Thunderbolt 2:  Please use a mini DisplayPort cable to connect between your Mac to VP monitor’s mini DP or DP input.   2.Mac with Thunderbolt 3:    Please use a Thunderbolt 3 or USB Type-C cable capable of DP ALT mode between your Mac to VP monitor’s USB Type-C input.  

How to update my monitor’s firmware?

Applied to VP2458, VP2771, VP2785-4K, VP2468, VP2768, VP2768-4K, VP3268-4K VP3481, VP3881, VP2468a, VP2768a, VP3481a To update the firmware, please install vDisplay Manager on your computer and do the following:  1. Click on the Advanced sub-menu, then Information. 2. Connect the USB cable between your computer and monitor.   3. Connect your PC/laptop to internet, then click Update and wait until the upgrade process completes.

Why is my monitor not detected by the Firmware Update Tool?

Please make sure to use “FW_Update_Tool_v1.08”. Please follow the step by step instructions below to resolve the problem. When the program is initialized, the error message shown below will appear. A Windows error message might also pop up few seconds later. Please close the program and the error messages, then follow the instructions below to resolve the issue. 1. Open the File Explorer application and navigate into the WINDOWS folder. 2. Locate the search bar at the top right corner of the File Explorer pane. 3. Type in "rtsupx.sys" into the search bar. The search will start displaying matching results. 4. Delete the file "rtsupx.sys" file that was found. 5. Click the “Continue” button when the system prompts for administrator permission to delete this file. 6. Download the latest version of the update tool, then launch the setup file and follow the on-screen instructions for installation. Now the monitor should be detected to perform necessary firmware updates.

How do I enable 4K resolution with a 60Hz refresh rate via USB Type-C?

To enable 4K at 60Hz over USB, go into the OSD Setup Menu -> Select ‘"SB 3.1" -> Select "Turn Off".   * Using USB Type-C to display 4K resolution at a refresh rate of 60Hz requires you to turn off USB 3.1. ** Current only the following VP monitors support 4K at 60Hz via USB Type-C: - VP2785-4K  - VP3881

Colorbration or Colorbration+ doesn't work with Apple M1 Chip Devices

Colorbration and Colorbration+ applications for macOS currently do not have native support for Apple silicon Macs, including Apple's latest M1-equipped MacBook Air, 13-inch MacBook Pro, and Mac mini models. This is on our roadmap, but we don't yet have an expected date for supporting the new Apple silicon devices. It might be possible to run these applications with Apple's binary translation layer, but this is completely untested, and may not be fully functional: https://developer.apple.com/documentation/apple_silicon/about_the_rosetta_translation_environment

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